To contact support, log in to your account and go to /support. 1:1 onboarding assistance through your Customer Success Manager to get you up and running quickly.Īdditionally, all teams have access to live webinars hosted by Dropbox that cover new and existing features.A designated Customer Success Manager to help streamline support and education.Responses to your support tickets within one hour.Choose the support option that works best for you, such as chat or email. Select 'Business' as the type of Dropbox account you have. With Premium Support: Enhanced, team admins also get: Yearly Monthly Free 0 USD Home Office 9.99 USDper month Professional 19.99 USDper month Small Business 39.99 USDper month Looking for more Contact our sales team to learn about additional Dropbox Fax features and plans. Go to the Dropbox support page: Scroll down to the 'Need help with something else' section at the bottom of the page. Virtual onboarding training and a one-hour session with a dedicated support team member.Responses to your support tickets within four hours.With Premium Support: Essentials, team admins also get: Quarterly emails which outline three unused/underused features for your team. Support team assistance by phone, email, or chat, available 24/7.With either version of the add-on, team admins have access to: Two versions of this add-on-Premium Support: Essentials and Premium Support: Enhanced-are available for Dropbox team accounts. The Premium Support Add-on enables all active members of a team to receive increased support entitlements. Hours of operation are Monday-Thursday 8a.m.-5p.m. To purchase this add-on, contact your Dropbox sales executive or fill out the Dropbox sales team contact form. Our team is available to help you by phone or at your local resource center. Dropbox Premium Support is available to Dropbox team accounts that have purchased the Premium Support Add-on.
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